Frequently Asked Questions (FAQs)
Contact Information
What are your hours of operation?
NAMA LLC - SalatBuddy offices are open Monday thru Friday, from 8:00 AM till 6:00 PM, Central Standard Time (U.S.A).
How do I contact NAMA LLC - SalatBuddy?
Within U.S.A: (630) 605-7170
Outside U.S.A : +1(630) 605-7170
Email: sales@salatbuddy.com
Mailing Address: 1750 W. Ogden Ave., #2932, Naperville, IL 60567, U.S.A.
Order Returns and Damages
Can I return my order?
We do accept returns on most items, within 30 days. In the event you want to return your order, please contact customer service at sales@salatbuddy.com There may be a 20% re-stocking fee. In addition, you are responsible for all freight in regards to the shipment and return of the item(s). Returned items must be in their resell-able condition and original packaging for a refund. If you have any questions regarding your return please contact customer service at sales@salatbuddy.com.
Shortage or Damaged Merchandise and Lost in Transit Orders
All claims for shortages or damaged orders must be made within 24 hours of delivery. No Exceptions. All shipments to be claimed as damaged must be signed for as Damaged Product. No Exceptions. Customers requesting replacement orders for damaged or lost in transit orders may be responsible for the original order and the replacement order should a claim be denied by the carrier and/or the original shipment is delivered.
How do I cancel my order?
If you need to cancel your order, please contact us in writing. If your order has been pulled for shipping, you may be charged a 20% restocking fee. If your order has already shipped we will not be able to cancel the order. Custom items are not cancel-able. Please contact customer service with any questions or for more information at sales@salatbuddy.com.
Orders and Payment
What is the minimum to place an order?
We do not have a dollar minimum for orders. Items may be purchased individually or as a package as shown on the product information page.
Can I order over the phone?
Unfortunately, we cannot accept phone orders. All orders need to be submitted via our online store at www.salatbuddy.com.
What payment options do you offer?
We accept most major credit cards, PayPal, and Shopify Payments.
Can I pay by check?
Unfortunately currently we do not accept checks.
Does the price of each item include shipping, customs, duties or taxes?
No. All customers are solely responsible to pay the additional costs such as shipping, duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. We are unable to predict which of these fees, if any, will be applied, and cannot calculate or collect these fees or taxes.
Our organization is tax exempt, how do I avoid paying sales tax?
If you are tax exempt, please email your exemption certificate to sales@salatbuddy.com. If we do not have your exemption certificate on file, we will charge you applicable tax.
Can I reference a purchase order number on my order?
Yes. Please enter the purchase order number while checking out and it will be referenced throughout the shipping process.
Personal Account Information
Do I have to create an account to order from NAMA LLC - SalatBuddy?
No, you are welcome to place an order as a guest.
Privacy and Security
What is NAMA LLC’s privacy policy?
See Privacy Policy page
Is ordering from NAMA LLC online secure?
Shopify, our e-commerce platform, utilizes Stripe, which is one of the most trusted third-party payments processors.
We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Product Information
How do I find specific product information?
Product specific information is listed when viewing the product directly. This information may vary based on the item. If you have any additional questions please contact customer service at (630) 605-7170 or sales@salatbuddy.com
Are the pictures exact representations of what I am ordering?
The pictures are representations of the item. Sizes and colors may vary slightly.
Wholesalers and Distributors
How can I become a SalatBuddy wholesaler or distributor?
We are pleased that you are interested in reselling our product. We request that you send a few key details about your current business, customer service capabilities, access to warehouse facilities and your distribution network. In addition, please indicate the quantities that you would order and frequency.
Shipping and ETA
When will I have my order?
Orders are typically shipped within 2-3 business days. Orders that ship via USPS, UPS, FEDEX, and DHL will be subject to standard transit times.
Non-stock items have varying delivery times depending on the item. Please review order confirmation for delivery expectations on all orders.